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During Migration Account Fails If The Same Customer Is Part Of Multiple Accounts (Doc ID 2786413.1)

Last updated on JUNE 26, 2021

Applies to:

Oracle Financial Services Lending and Leasing Cloud Service - Version 14.10.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : NA version, Production Support-SET

ACTUAL BEHAVIOR
---------------

During Migration, the account creation fails if the same customer is part of multiple accounts. This is due to the fact that the Customer Tracking Attributes is provided Account wise. The scenario is that the same customer is part of two different accounts.


EXPECTED BEHAVIOR
-----------------------
System should migrate the account data successfully even if the customer is part multiple accounts without fail.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Not Mentioned.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have the account data migrated successfully for the account having customer part of multiple accounts.

Cause

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In this Document
Symptoms
Cause
Solution


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