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Call To Save Object Failed 'PolicyRequirementDcl' Error During Automatic Requirement Status Update (Doc ID 2786746.1)

Last updated on JUNE 30, 2021

Applies to:

Oracle Insurance Policy Administration J2EE - Version 11.3.0.3 and later
Information in this document applies to any platform.

Symptoms

On : 11.3.0.3 version, Requirements

When attempting to add configuration to automatically update the Requirement Status based on the responses entered by the user.
the system reports the following message:


ERROR
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HTTP Status 500 - Error
java.lang.RuntimeException: com.adminserver.utl.exception.AsExceptionUtl: com.adminserver.utl.exception.ConcurrencyExceptionUtl: Call to save object failed. "PolicyRequirementDcl" modified by another user or process.at com.adminserver.pas.uip.aspects.UipExtensibilityAspect.extendUipMethod(UipExtensibilityAspect.java:65)at com.adminserver.pas.uip.RequirementDetailUip.processSave(RequirementDetailUip.java:1116)at com.oracle.pas.page.RequirementDetailPage.processOkAction(RequirementDetailPage.java:105)at com.oracle.pas.service.delegate.RequirementDetailServiceDelegate.processOkAction_aroundBody2(RequirementDetailServiceDelegate.java:73)at com.oracle.pas.service.delegate.RequirementDetailServiceDelegate$AjcClosure3.run(RequirementDetailServiceDelegate.java:1)at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:229)at com.oracle.pas.aspect.AccessLoggingNotificationAspect.processAccessNotifyMethod(AccessLoggingNotificationAspect.java:80)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add the 'MedicalUnderwriting' requirement to policy and mark some of the question responses as “Unknown”.
2. Click OK to save the requirement. The requirement status will be updated to “Outstanding” due to the “Unknown” responses.
3. Open the requirement and change all the unknown responses to either “Yes” or “No”. Ensure that all questions are answered and that there are no more “Unknown” responses.
4. Click OK to update the requirement. On clicking OK we expect the requirement status to be updated to show “Completed”. However, when clicking OK the following error is shown.



Cause

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In this Document
Symptoms
Cause
Solution


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