My Oracle Support Banner

Main Screen in Energy Information Platform version Will not Fully Load (Doc ID 2787060.1)

Last updated on JUNE 24, 2021

Applies to:

Oracle Utilities Billing Component - Version and later
Information in this document applies to any platform.


On : version

On version, from an Remote Desktop connection to the server, the application can be accessed on localhost and the full server url and in both cases the main screen displays correctly ("Main Clips" is displayed in the main window).

The same browser version and same user logins coming from other workstations can successfully connect, but on this new server what we see instead is a spinning wheel in the center. The menu items on the left are displayed but nothing happens when clicking on them.  These same workstations can connect to older versions without a problem.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.