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ECM:Case Status Not Change And Unable To Recommend For RFI (Doc ID 2787646.1)

Last updated on JULY 04, 2021

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

Issue 1.For few cases , they were unable to take action & status was not getting changed.
Issue 2.Closed - Merged action is not changing the record status in PMF, due to this child record is still in previous stage.

Issue 3.merging of child  case  throwing an error stating case is locked by another user . It was noted that both child & parent cases  were not locked by any user.

Cause

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In this Document
Symptoms
Cause
Solution


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