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System Error/Server Error While Creating Payment Event (Doc ID 2788803.1)

Last updated on SEPTEMBER 15, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.8.0.0.0 and later
Oracle Utilities Framework - Version 4.4.0.3.0 to 4.4.0.3.0 [Release 4.4]
Information in this document applies to any platform.

Symptoms

On : 2.8.0.0.0 version, PY- PAYMENT

System Error/Server Error while Creating Payment Event
Customer have observed System Error/Server Error while Creating Payment Event in CC&B 2.8

ERROR
-----------------------
The server has encountered a problem.Your request can not be processed Please try again.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.Go to Customer Account
2.Try to add the payment event with payment amount and amount tendered to 100
3.Click on OK button,it will populate system error

Cause

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In this Document
Symptoms
Cause
Solution
References


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