Unable To View Thumbnails After Enabling Thumbnail Generation
(Doc ID 2788897.1)
Last updated on SEPTEMBER 16, 2022
Applies to:
Oracle Autovue for Agile Product Lifecycle Management - Version 21.0.2 and laterOracle Agile Product Collaboration - Version 9.3.6.0 and later
Information in this document applies to any platform.
Symptoms
After enabling Thumbnail Generation in Java Client the thumbnail images display in Web Client with an error
Error
Thumbnail displays as N/A
Steps
The issue can be reproduced at will with the following steps:
1. Enable Thumbnails in Java Client
2. Log into Web Client
3. Add a file attachment such as a pdf or Word document to an object under the attachments tab
4. The thumbnail image appears as N/A
Changes
Enabled Thumbnail Generation
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |