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Unable To View Thumbnails After Enabling Thumbnail Generation (Doc ID 2788897.1)

Last updated on JULY 01, 2021

Applies to:

Oracle Autovue for Agile Product Lifecycle Management - Version 21.0.2 and later
Oracle Agile Product Collaboration - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

After enabling Thumbnail Generation in Java Client the thumbnail images display in Web Client with an error

Error

Thumbnail displays as N/A

Steps
The issue can be reproduced at will with the following steps:
1. Enable Thumbnails in Java Client
2. Log into Web Client
3. Add a file attachment such as a pdf or Word document to an object under the attachments tab
4. The thumbnail image appears as N/A

Changes

 Enabled Thumbnail Generation

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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