Show Non-outage for Non-outages Prediction Type Including Fuzzy Events (Doc ID 2789834.1)

Last updated on SEPTEMBER 20, 2022

Applies to:

Goal

Upon creating call through Web Call Entry(WCE) the Prediction Type column on the work agenda had a value of "New Prediction Type" the expected result was to be "Non-Outage". There were others that had a prediction type of Non-outage but they were associated to Grid Mod circuits where those testers may not have been using WCE to create an event. It was determined that all trouble call entry test will likely fail this step due to creating calls through WCE and the prediction type always being "New prediction type". This is not to be confused with Event Type which is a different column on the work agenda. Also, through the creation of this call there was no Hazard symbol displayed on the viewer as a result of the creation through WCE and again will most likely fail every trouble call entry test as well.

There is very little to distinguish the difference between a Fuzzy Non-Outage and a Fuzzy Outage other than clue codes or customer counts.
The Prediction Type for a Non-Outage fuzzy should be "Fuzzy Non-Outage" to ensure operators do not mistaken construe the two as being the same.

Solution

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