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When Using Customize Email: An Alert Pops Up With An Error Code When Clicking on Send or Submit for a Business Process Record (Doc ID 2789900.1)

Last updated on SEPTEMBER 22, 2021

Applies to:

Primavera Unifier - Version 20.12 and later
Primavera Unifier Cloud Service - Version 20.7 and later
Information in this document applies to any platform.

Symptoms

On Unifier : Any Version that supports Customize Email (starting with version 20.7)

When Customize Email is configured:

Expected Result

When clicking on Submit for a non-workflow type Business Process (BP) record the data should be saved without incident, and when clicking on Send for a workflow type BP record the record should be sent to the next step in the workflow without incident.

Actual Result

An Alert pops up that reads something similar with the following, with the first part of the Error Code being the company Short Name and the second part being dynamic:

Error Code: BINKA-71263T58D
An unexpected error has occurred, and the system cannot process your request.
Contact your System Administrator referencing this error code BINKA-71263T58D.

In using the Error Code to search the Unifier log files, something similar will be found:

...
\"e_PO_ICEmail_smn\":\"dmyoun@hanwha.com\"\n}",
"DiagnosticCode":"BINKA-71263T58D",
...
#c<skire.form.util.ExpressionUtils>
org.apache.commons.jexl3.JexlException: @3:20 + error caused by null operand
[root] org.apache.commons.jexl3.JexlArithmetic$NullOperan

Cause

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In this Document
Symptoms
Cause
Solution
References


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