DefaultWorkQueue Rule Does not Work as Expected
(Doc ID 2790157.1)
Last updated on JULY 07, 2021
Oracle Utilities Network Management System - Version 126.96.36.199.0 to 188.8.131.52.0 [Release 2.5] Oracle Network Management for Utilities - DMS - Version 184.108.40.206.0 to 220.127.116.11.0 [Release 2.5] Information in this document applies to any platform.
On : 18.104.22.168.0 version
This is the description from configuration assistant for the default work queue rule.
Defines default work queue for a newly created event through device operation or DMS. When device in the Viewer that doesn't have a predicted outage at or downstream of it is opened a new real outage event is created. If this rule is configured with a default value then the new outage will be assigned with the default work queue. Use the short description for the work queue name, e.g., “TRE”, not "Tree"
The expectation is that this only sets this default work queue for device operations or DMS events as described. This has been setting the default work queue for all events from calls, create event, etc, and is actually overwriting work queues that should be set based on the trouble code.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!