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Payment Event Manual Distribution Does Not Close Pop Up Window (Doc ID 2791821.1)

Last updated on JULY 20, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

 

CCB - Oracle Utilities Customer Care and Billing

 

On CC&B v2.8.0.0.0

ACTUAL BEHAVIOR
---------------
Payment Event Manual Distribution does not close pop up window

When the payment event's distribution action is Manual Distribution and the user clicks OK, the page creates the payment event but does not close the pop up window. This confuses the user. When the user clicks OK the second time, an error is shown for Account ID is missing.

EXPECTED BEHAVIOR
-----------------------
In CCB 2.4 and 2.7, the window is automatically closed.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Main - Financial - Payment Event - Add
2. Fill in the details and select Manual Distribution - click OK
3. Pop up does not close

Cause

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In this Document
Symptoms
Cause
Solution
References


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