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Cases aren't changing from New to Investigation status on viewing (Doc ID 2792347.1)

Last updated on JULY 20, 2021

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 8.0.7.1.0 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
Few cases are not changing  from New to investigation status on viewing the case.

Expected Behavior
Cases should change from New to Investigation on viewing the case

Steps to reproduce
Enterprise Case Management >> Search case >> View

Business impact
Cases are not moving into investigation status

Cause

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In this Document
Symptoms
Cause
Solution
References


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