Cases aren't changing from New to Investigation status on viewing
(Doc ID 2792347.1)
Last updated on JULY 20, 2021
Applies to:Oracle Financial Services Analytical Applications Infrastructure - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
Few cases are not changing from New to investigation status on viewing the case.
Cases should change from New to Investigation on viewing the case
Steps to reproduce
Enterprise Case Management >> Search case >> View
Cases are not moving into investigation status
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document