Cases aren't changing from New to Investigation status on viewing
(Doc ID 2792347.1)
Last updated on FEBRUARY 27, 2022
Applies to:
Oracle Financial Services Analytical Applications Infrastructure - Version 8.0.7.1.0 and laterInformation in this document applies to any platform.
Symptoms
Actual Behavior
Few cases are not changing from New to investigation status on viewing the case.
Expected Behavior
Cases should change from New to Investigation on viewing the case
Steps to reproduce
Enterprise Case Management >> Search case >> View
Business impact
Cases are not moving into investigation status
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |