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Excess Amount Not Matching Between Dues Section And Balance Tab (Doc ID 2792604.1)

Last updated on JULY 19, 2021

Applies to:

Oracle Financial Services Lending and Leasing Cloud Service - Version 14.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : NA version, Production Support-SET

AACTUAL BEHAVIOR
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Excess Amount Not Matching Between Dues Section and Balance Tab

The prepaid balance under the Dues section in the Summary tab does not match the prepaid balance on the Balances tab.

EXPECTED BEHAVIOR
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When customer paid excess amount which should get reflected in both summary and balances tabs and should get updated as per the payment.

STEPS
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The issue can be reproduced with the following steps:
1. Select or create any active LOC account.
2. Pay the excess amount towards the same account.
3. Verify excess amount paid field in the summary tab and compare the same with credit under balances tab.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, user not having the information displaying correctly under the summary tab creates confusion for our servicing agents, as they may provide the incorrect account information to account owners. .

Cause

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In this Document
Symptoms
Cause
Solution


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