Error Encountered On Transfer-Panel-2, Unable To Proceed To The Next Panel
(Doc ID 2795156.1)
Last updated on OCTOBER 05, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.8.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 2.8.0.0.0 version
ACTUAL BEHAVIOR
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Process flow transfer service request process,Error encountered on Transfer-Panel-2, unable to proceed to the next panel.
It appears that there could some issue with the post-processing script on Transfer-Panel-2. It is checking for Deposit Details even though ‘Deposit
Required’ was set to Never on the CS Request Type -Transfer Service
EXPECTED BEHAVIOR
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It has to proceed to next panel
STEPS
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The issue can be reproduced at will with the following steps:
-Take the Transfer Request On a residential account > search for the ‘Move-to Premise Address’ on
Panel-1, click on Next and go to Panel-2 (Services to Start)
-Select a START DATE, it will populate the service details for the Move-To premise.
-Select the services to start and click on Next, system throws the error.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |