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Convergence Not Displaying Email Containing Only Attachment Without Body Text (Doc ID 2795227.1)

Last updated on JANUARY 24, 2022

Applies to:

Oracle Communications Convergence - Version 3.0.2 and later
Information in this document applies to any platform.

Symptoms

Unable to display a message in Convergence which only contains an attachment without the body text
Accessing the same email via external clients (Outlook, Thunderbird) the attachment is displayed correctly.

The following error is getting displayed onto Convergence:

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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