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"Service Point Not Found" Error Generating When Adding An Install Read (Doc ID 2795982.1)

Last updated on AUGUST 20, 2021

Applies to:

Oracle Utilities Meter Data Management - Version 2.3.0.2.0 to 2.4.0.0.0 [Release 2.3 to 2.4]
Information in this document applies to any platform.

Symptoms

Oracle Utilities Meter Data Management 2.3.0.2.0 version,

ISSUE
-------------------
"Service Point not found" Error Generating When Adding an Install Read

In MDM, the business user has tried adding a read for that exact date/time i.e for install date time and received a "Service Point Not Found" error.


ERROR
-----------------------
'Meter Read Add/Read Update Failed - Service Point not found '.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Service Point
2. Create Device, Device configuration and Measuring component.
3. Install the device on Service Point.
4. Add reads on device.
5. Remove the meter at time 2020-09-24 12.40.06 AM PDT
6. Install the same device configuration at 2020-09-24 12.41.11 AM PDT.
7. Add the meter read for same install date time 2020-09-24 12.41.11 AM PDT

WORK AROUND
-------------------
Manually add the read from 360 view measuring component and force complete the the read

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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