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JMService Cored and Failed to Restart (Doc ID 2797248.1)

Last updated on AUGUST 05, 2021

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.2.0 to 2.5.0.1.0 [Release 2.3 to 2.5]
Oracle Network Management for Utilities - DMS - Version 2.3.0.2.0 to 2.5.0.1.0 [Release 2.3 to 2.5]
Information in this document applies to any platform.

Symptoms

On : 2.3.0.2.0 version, NMS Infrastructure

JMService cored and failed to restart

The stack dump indicates the core occurred when adding associate event:

 

Trace/BPT trap in JMJob::addAssociatedEvent(jms::rel::type,const Handle&,const ces::shared_ptr<JMJob>) at 0x100b7e960 ($t30)
0x100b7e960 (JMJob::addAssociatedEvent(jms::rel::type,const Handle&,const ces::shared_ptr<JMJob>)+0xe0) 08590200 tdllti r25,0x200
JMJob::addAssociatedEvent(jms::rel::type,const Handle&,const ces::shared_ptr<JMJob>)(??, ??, ??, ??) at 0x100b7e960
JMJobManager::createRelatedPartialRest(ces::shared_ptr<JMJob>)(??, ??) at 0x100849414
JMBroadcast::broadcast(ces::shared_ptr<JMJob>,int,int,const Handle&,bool)(??, ??, ??, ??, ??, ??) at 0x1006a76b0
JMGrouping::groupCall(ces::shared_ptr<JMCall>,std::vector<int,std::allocator<int> >&,const oms::basic_string<char,std::char_traits<char>,std::allocator<char> >&)(??, ??, ??, ??) at 0x1009d915c
JMGrouping::groupCalls(const std::list<ces::shared_ptr<JMCall>,std::allocator<ces::shared_ptr<JMCall> > >&,const oms::basic_string<char,std::char_traits<char>,std::allocator<char> >&)(??, ??, ??) at 0x1009fe57c
JMService::repredictAfterCustomerEdit(const std::set<oms::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::less<oms::basic_string<char,std::char_traits<char>,std::allocator<char> > >,std::allocator<oms::basic_string<char,std::char_traits<char>,std::allocator<char> > > >&,Handle,Handle,Handle,Handle,const oms::basic_string<char,std::char_traits<char>,std::allocator<char> >&)(??, ??, ??, ??, ??, ??, ??) at 0x100092064
CustEditCache::update(const std::vector<oms::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<oms::basic_string<char,std::char_traits<char>,std::allocator<char> > > >&,const std::vector<Handle,std::allocator<Handle> >&,const Handle&,const oms::basic_string<char,std::char_traits<char>,std::allocator<char> >&,bool,std::vector<Handle,std::allocator<Handle> >&,std::vector<oms::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<oms::basic_string<char,std::char_traits<char>,std::allocator<char> > > >&)(??, ??, ??, ??, ??, ??, ??, ??) at 0x1005df978
JMService::relateCustomer(message*)(??, ??) at 0x100a89750
JMService::serviceHandler(message*)(??, ??) at 0x100a57d78
CMM.sentinel(??, ??) at 0x8000000012ac918
ids_callback() at 0x90000000cc8db98
invoke() at 0x90000000cc9183c
thread_pool_main() at 0x90000000cd53580
thread state-k wchan state-u k-tid mode held scope function
$t1 run blocked 129499507 u no sys _event_sleep
$t2 run blocked 85131593 u no sys _event_sleep
$t3 run blocked 9241167 u no sys _event_sleep
$t4 run blocked 60752153 u no sys _event_sleep
$t5 run blocked 113836323 u no sys _event_sleep
$t6 run running 96862615 u no sys _p_nsleep
$t7 run blocked 68223435 u no sys _event_sleep
$t8 run blocked 22085941 u no sys _event_sleep
$t9 run blocked 80544097 u no sys _event_sleep
$t10 run blocked 74580349 u no sys _event_sleep
$t23 run blocked 81723865 u no sys _event_sleep
>$t30 run running 32702851 k no sys JMJob::addAssociatedEvent(jms::rel::type,const Handle&,const ces::shared_ptr<JMJob>)
$t49 run blocked 9634401 u no sys _event_sleep
$t26 run blocked 87949693 u no sys _event_sleep
$t37 run terminated 56099191 no sys
$t38 run blocked 2097893 u no sys _event_sleep
$t47 run blocked 15729349 u no sys _event_sleep
JMJob::addAssociatedEvent(jms::rel::type,const Handle&,const ces::shared_ptr<JMJob>)(??, ??, ??, ??) at 0x100b7e960

 

Cause

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In this Document
Symptoms
Cause
Solution
 Fix Description
 Migration
References


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