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"Unable To Load Data" Error And NullPointerException When Going To View Resources Assignments (Doc ID 2797308.1)

Last updated on AUGUST 20, 2021

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 20.12.5.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to view the Resources/Assignments screen in P6 web Version 20.12.5, receive “Unable to load data” error.

This occurs regardless of the browser used (Chrome, Edge, IE).

P6webaccess.html Error

p6webaccess.html has error:
Jul-14-2021 14:11:17 189, EDT [ACTIVE] ExecuteThread: '5' for queue:'weblogic.kernel.Default (self-tuning)' ERROR/rest/assignments/gridData/load (User Id: 1971 DB Id: 1)
com.primavera.lwfsupport.assignments.AssignmentsLWFDataLoader Exception occured while mapping displayable column to renamed column label
:MDC: {context=/rest/assignments/gridData/load (User Id: 1971 DB Id: 1)}
java.lang.NullPointerException

Jul-14-2021 14:11:18 511, EDT [ACTIVE] ExecuteThread: '5' for queue:'weblogic.kernel.Default (self-tuning)' ERROR com.primavera.lwfsupport.assignments.AssignmentsLWFDataLoader@#$%/rest/assignments/gridData/load (User Id: 1971 DB Id: 1)
com.primavera.PhoenixException: Could not load service details. Please contact your system administrator.
Caused by: org.json.JSONException: JSONObject["groupBy"] not found.

 

Steps To Reproduce

  1. Log into P6 web
  2. Resources - Assignments

Cause

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In this Document
Symptoms
Cause
Solution
References


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