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CCnB 2.8 Upgrade And Startup Issue. Problem With Upgrade CCC&B 2.6.0.1 -> 2.8. - Patch 327428 (Doc ID 2798131.1)

Last updated on AUGUST 10, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Goal

On : 2.6.0.1.0 version, ENV - Environment

CCnB 2.8 upgrade and startup issue. Problem with upgrade CCC&B 2.6.0.1 -> 2.8. - patch 327428

We have a problem with starting CC&B application after upgrade from version 2.6.0.1.0 to 2.8.0.0.0. Upgrade procedure was conducted with documentation - during installation we had 1 single problem during database part in CCB-V2.8.0.0.0-Oracle-Database-Multiplatform:

ORA-01430: column being added already exists in table in ALTER TABLE C1_WEB_USER ADD CLIENT_WEB_USER_ID VARCHAR(254)

We walked around this by deleting the indicated column and the installation continued. Application part of an upgrade was without any problems.

After the whole upgrade procedure application is not starting with an error:

Caused By: java.lang.ClassNotFoundException: com.splwg.ccb.api.lookup.C1WebUserAccountRoleLookup

Also select * from ci_lookup_field where obj_property_name returns: 'c1WebUserAccountRole' returns data
 

Solution

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In this Document
Goal
Solution
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