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ECM 808:Status Doesn't Change From New To Investigation When Clicking On The Case (Doc ID 2799702.1)

Last updated on AUGUST 21, 2021

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Goal

Status doesn't change from New to Investigation when clicking on the case. This is due to there are entries being inserted in to KDD_CASE_ACTION table with STATUS_CD as NW and action_id as 208 .This entry blocks the VBO action.
 

Solution

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In this Document
Goal
Solution


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