Call Taker ID Overwritten When Operator Edits Clues for a Call
(Doc ID 2800212.1)
Last updated on AUGUST 17, 2021
Applies to:
Oracle Utilities Network Management System - Version 2.3.0.2.0 to 2.5.0.1.0 [Release 2.3 to 2.5]Oracle Network Management for Utilities - DMS - Version 2.3.0.2.0 to 2.5.0.1.0 [Release 2.3 to 2.5]
Information in this document applies to any platform.
Symptoms
On : 2.3.0.2.0 version
Call Taker ID overwritten when Operator edits clues for a call
When an Operator edits clues for a call under trouble info, the Call Taker ID under Call Info is then overwritten with the Operator's name/ID instead of the original call taker/channel. The Call Taker ID should never be overwritten.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| Fix Description |
| Migration |
| References |