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Call Taker ID Overwritten When Operator Edits Clues for a Call (Doc ID 2800212.1)

Last updated on AUGUST 17, 2021

Applies to:

Oracle Utilities Network Management System - Version to [Release 2.3 to 2.5]
Oracle Network Management for Utilities - DMS - Version to [Release 2.3 to 2.5]
Information in this document applies to any platform.


On : version

Call Taker ID overwritten when Operator edits clues for a call

When an Operator edits clues for a call under trouble info, the Call Taker ID under Call Info is then overwritten with the Operator's name/ID instead of the original call taker/channel. The Call Taker ID should never be overwritten.


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