My Oracle Support Banner

Event details for a CS case not displayed in the ECM UI (Doc ID 2800499.1)

Last updated on AUGUST 24, 2021

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.8.1.0 and later
Information in this document applies to any platform.

Symptoms

symptom 1 : Unable to see the watchlist details section for event in the  CS case where as the event details are available in the table.
symptom 2 : When a CS case has multiple events , the watchlist details for the second event doesn't not get refreshed and still shows the first event details.

 

Error in ummservice.log

 [WEB] [UMM] [NA] [CUSTOMERSCREENINGDAO] CUSTOMER SCREENING--> Exiting executeQuery method
 [ERROR] [WEB] [UMM] [NA] [LOGGER] Expected a ',' or '}' at 19041 [character 19042 line 1]
org.json.JSONException: Expected a ',' or '}' at 19041 [character 19042 line 1]
at org.json.JSONTokener.syntaxError(JSONTokener.java:432)
at org.json.JSONObject.<init>(JSONObject.java:223)
at org.json.JSONTokener.nextValue(JSONTokener.java:362)
at org.json.JSONArray.<init>(JSONArray.java:117)
at org.json.JSONArray.<init>(JSONArray.java:145)
at com.ofss.reveleus.cm.service.CustomerScreeningBusinessService.getWatchListDetailsForAnEvent(CustomerScreeningBusinessService.java:439)
at com.ofss.reveleus.cm.service.CustomerScreeningBusinessService.processRequest(CustomerScreeningBusinessService.java:63)
at com.ofss.reveleus.cm.restService.CustomerScreeningService.getCustomerScreeningData(CustomerScreeningService.java:64)
at sun.reflect.GeneratedMethodAccessor1360.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.