IVRAdapter Fails to Start With "ERROR: Column name RELATED_CALL_IDX not found in JMS or not user defined"
(Doc ID 2800841.1)
Last updated on AUGUST 30, 2021
Applies to:Oracle Utilities Network Management System - Version 18.104.22.168.0 to 22.214.171.124.0 [Release 2.5]
Oracle Network Management for Utilities - DMS - Version 126.96.36.199.0 to 188.8.131.52.0 [Release 2.5]
Information in this document applies to any platform.
On : 184.108.40.206.0 version, Adapters
ivr adapter does not stay running after upgrade to 220.127.116.11
IVRAdapter log has this error in it:
08/11/21 11:02:38: dbrdwr:12557 Connection info: service=enmsdev1.world hostname=xednmsdbd1 instance=enmsdev1
08/11/21 11:02:38: IVRAdapter 0x7f5c01e4a700,ctp=0x11195c8,"IVRInterface::TroubleCallHandler" **ERROR** ERROR: Column name RELATED_CALL_IDX not found in JMS or not user defined.
08/11/21 11:02:38: IVRAdapter 0x7f5c01e4a700,ctp=0x11195c8,"IVRInterface::TroubleCallHandler" Exiting of IVRAdapter ...
The issue can be reproduced at will with the following steps:
1. Upgrade NMS to 18.104.22.168.0 or 22.214.171.124.1
2. Launch services
3. Check the IVRAdapter log
NMS was upgraded from 126.96.36.199.7 to 188.8.131.52.0
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