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IVRAdapter Fails to Start With "ERROR: Column name RELATED_CALL_IDX not found in JMS or not user defined" (Doc ID 2800841.1)

Last updated on AUGUST 30, 2021

Applies to:

Oracle Utilities Network Management System - Version to [Release 2.5]
Oracle Network Management for Utilities - DMS - Version to [Release 2.5]
Information in this document applies to any platform.


On : version, Adapters

ivr adapter does not stay running after upgrade to

IVRAdapter log has this error in it:

08/11/21 11:02:38: dbrdwr:12557 Connection info: hostname=xednmsdbd1 instance=enmsdev1
08/11/21 11:02:38: IVRAdapter 0x7f5c01e4a700,ctp=0x11195c8,"IVRInterface::TroubleCallHandler" **ERROR** ERROR: Column name RELATED_CALL_IDX not found in JMS or not user defined.
08/11/21 11:02:38: IVRAdapter 0x7f5c01e4a700,ctp=0x11195c8,"IVRInterface::TroubleCallHandler" Exiting of IVRAdapter ...

The issue can be reproduced at will with the following steps:
1. Upgrade NMS to or
2. Launch services
3. Check the IVRAdapter log


 NMS was upgraded from to


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