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Documaker Studio 12.6.4 Wil Not Start.l (Doc ID 2801159.1)

Last updated on AUGUST 23, 2021

Applies to:

Oracle Documaker - Version 12.6.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.6.4 version, Documaker Studio

When attempting to open Documaker Studio, the following error occurs.

ERROR
-----------------------
GUI Error code=0x4270
Error: Platform error: FAP Error code=17008 JDBC Error 08003 17008 [JDB]The specified statement handle is invalid

1. Fri Jul 30 11:29:08.955 2021 pid=00010936 UTLLoadLibrary error. Cannot load ibasew32 (ibasew32).Error:
2. Fri Jul 30 11:29:08.955 2021 pid=00010936 DosLoadModule GetLastError=0
1. Fri Jul 30 11:29:41.324 2021 pid=00028816 UTLLoadLibrary error. Cannot load ibasew32 (ibasew32).Error:
2. Fri Jul 30 11:29:41.324 2021 pid=00028816 DosLoadModule GetLastError=183

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to open Documaker studio

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot open Documaker Studio.

Cause

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In this Document
Symptoms
Cause
Solution


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