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Files Will Not Load in the Unifier Viewer (Doc ID 2802339.1)

Last updated on SEPTEMBER 03, 2021

Applies to:

Primavera Unifier - Version 19.12.12.0 to 19.12.14.0 [Release 19.12]
Primavera Unifier Cloud Service - Version 19.12.12.0 to 19.12.14.0 [Release 19.12]
Information in this document applies to any platform.

Symptoms

On: 19.12.12.0 version, Unifier User Mode, Production and Development

When the user's Preferences have the Default Viewer set to "Unifier Viewer" and trying to View/Review a file/document:

ACTUAL BEHAVIOR
---------------
When trying to view files/documents the Unifier Viewer opens but the file does not load.

EXPECTED BEHAVIOR
-----------------------
The Unifier Viewer should load the file/document without incident.

Cause

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In this Document
Symptoms
Cause
Solution
References


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