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CTM exception seen in the logs (Doc ID 2802436.1)

Last updated on AUGUST 30, 2021

Applies to:

Oracle Communications IP Service Activator - Version 7.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

From the CTM.log the following error messages are seen.

ERROR getValidUserGroups (SQLException) message=ORA-01012: not logged on

ERROR CTM EXCEPTION: getValidUserGroups (SQLException) message=ORA-01012: not logged on

This log also seen and is commonly found when there is a problem with the network connectivity.

ORA-03114 not connected to ORACLE

 CTM in this case did not have the ability to reconnect and had to be manually restarted.  CTM has now been updated so that it will re-connect on it's own if the connection to the DB is lost.

Cause

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In this Document
Symptoms
Cause
Solution
References


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