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After Backup and Clearing Application Server Cache Agile Web Client Home Page is not Rendering Even After Providing the Correct Username and Password (Doc ID 2802445.1)

Last updated on SEPTEMBER 07, 2021

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

On : 9.3.6.0 version, Web client (CS)

ACTUAL BEHAVIOR
Agile Web Client Home Page is not rendering after providing the user login id and password

EXPECTED BEHAVIOR
After providing the user login id and password, Agile Web Client Home Page should show without any issue/error.

FACTS:
Issue is happening in all the browsers.

WHAT IS WORKING:
Launch the Agile Client url - http://localhost:7001/JavaClient/start.html
Log into Java Client as admin, able to login Java Client without any issue.

RECENT CHANGES:
Previously it was working. but today admin just restarted the services by clearing the server cache folder.

STEPS
The issue can be reproduced at will with the following steps:
1. Open a browser and Launch Agile PLM Web Client using url http://localhost:7001/Agile/PLMServlet
2. Log into Agile PLM Web Client providing Username and password.


Cause

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In this Document
Symptoms
Cause
Solution


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