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Users Unable To View Existing PDF Crystal Reports Following Upgrade (Doc ID 2803366.1)

Last updated on AUGUST 31, 2021

Applies to:

Oracle Insurance Policy Administration J2EE - Version 11.3.0.9 and later
Information in this document applies to any platform.

Symptoms

On : 11.3.1.0 version, General

ACTUAL BEHAVIOR
---------------
After upgrading from V10.2.0.39 to V11.3.1.0, the system no longer pulls up PDF versions of Crystal Reports created back in V10.
V11 allows CSV reports to be viewed successfully however, when attempting to view PDF versions...the screen says "refused to connect" and no additional info is written out to the SystemOut.log file.


EXPECTED BEHAVIOR
-----------------------
PDF versions of Crystal Reports created originally in V10 should be viewable in V11.



Cause

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In this Document
Symptoms
Cause
Solution


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