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PA Request Error: System Error In Recalculate Down Payment Due Date Algorithm In CC&B 2.8 (Doc ID 2803455.1)

Last updated on SEPTEMBER 02, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.8.0.0.0 version, ENV - Environment

Payment Arrangemen(PA) Request Error: System error in Recalculate Down Payment Due Date Algorithm in CC&B 2.8

The user seeing a system error with Recalculate Down Payment Due Date Algorithm (base BO Enter algorithm “C1-CALCDUEDT” plugged in “WAIT-DOWNPAY” was causing the error) in CC&B 2.8 which is working fine CC&B 2.7 SP3

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. System error in Recalculate Down Payment Due Date
2. PA request is created on an account which is approval in progress and having down payment required:
3. PA request is created with Approval:
4. On clicking Approve, it should navigate to “WAIT-DOWNPAY” State which has below
5. enter processing algorithm plugged:
6. But on Clicking Approve, it gives a system error as below: The server has encountered a problem, your request cannot be processed. Please try again.
7. If we inactivate the algorithm C1-CALCDUEDT, the PA request successfully goes to
WAIT-DOWNPAY status which indicates that the error is in the algorithm C1-CALCDUEDT
Note: It did not occur in the 2.7 environment

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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