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Refund Reversal Event Is Not Associated With Balance Impact (Doc ID 2803519.1)

Last updated on SEPTEMBER 17, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.1.0 and later
Information in this document applies to any platform.

Symptoms

When refund is reversed, /event/billing/refund/reversal event generated without any balance impact and is not associated with any General Ledger ID (GLID)

The issue can be reproduced with the following steps:

1. Create a normal Cycle_forward event (single bill unit)
2. Create an account with invoice paytype.
3. Do billing
4. pin_collect -verbose -pay_type 10001 -vendor fusa -active
5. Adjust (credit) each of two cycle forward events so that balance of each balance group will become negative.

    In Customer Center, Do account adjustment and add credit to the billinfos.
6. pin_mass_refund -active -pay_type 10001 -verbose
7. pin_refund -pay_type 10001 -active -vendor fusa -verbose

    Now /item/refund is created.

8. Run the opcode "PCM_OP_AR_REVERSE_REFUND"


 

ACTUAL BEHAVIOR
-------------------
/event/billing/refund/reversal event generated without any balance impact.

EXPECTED BEHAVIOR
-----------------------
/event/billing/refund/reversal event should have an impact of -9 Euro and impact same GLID as the original refund

Cause

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In this Document
Symptoms
Cause
Solution
References


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