Oracle Utilities Network Management System (NMS) Integration to Oracle Field Service (OFS)
(Doc ID 2803653.1)
Last updated on JANUARY 25, 2024
Applies to:
Oracle Utilities Network Management System - Version 2.6.0.1.0 and laterOracle Network Management for Utilities - DMS - Version 2.6.0.1.0 and later
Information in this document applies to any platform.
Purpose
Updated for 22C release - December 16, 2022
Oracle Utilities Network Management System Integration to Oracle Field Service helps to manage fieldwork originated in Oracle Utilities Network Management System using Oracle Field Service. This pre-built integration represents significant business value for utilities that need to manage their field operations.
History:
- January 2024 – updates for 23C
Scope
Oracle Utilities Network Management System Integration to Oracle Field Service supports the following business processes:
- Create/Update/Cancel activity (Oracle Utilities Network Management System initiated)
- Admin Sync (Integration initiates from Oracle Utilities Network Management System)
- Activity Update (Oracle Field Service initiated)
- Event Details Update (Oracle Field Service initiated)
- Failed Equipment Update (Oracle Field Service initiated)
- Chat Notifications (Oracle Utilities Network Management System initiated)
- Resource Sync (Integration initiates from Oracle Field Service)
- Resource Create/Update/Resource Route (Oracle Field Service initiated)
- Pickup Work (Oracle Field Service initiated)
- Unrelated Pickup Work (OMA integration)*
- Damage Reports (OMA integration)*
- Switching Sheets (OMA integration)*
The details of this article pertain to the following versions:
- Oracle Integration Cloud (OIC) – Version 23.12 or above
- Oracle Utilities Network Management System - Version 2.6.0.0.2 or above
- Oracle Field Service Cloud – 23D or above
Details
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Purpose |
Scope |
Details |
References |