Oracle Utilities Network Management System (NMS) Integration to Oracle Field Service (OFS) (Doc ID 2803653.1)

Last updated on JUNE 07, 2023

Applies to:

Purpose

Oracle Utilities Network Management System Integration to Oracle Field Service helps to manage fieldwork originated in Oracle Utilities Network Management System using Oracle Field Service.  This pre-built integration represents significant business value for utilities that need to manage their field operations.

Scope

Oracle Utilities Network Management System Integration to Oracle Field Service supports the following business processes:

• Create/Update/Cancel activity (Oracle Utilities Network Management System initiated)
• Admin Sync (Integration initiates from Oracle Utilities Network Management System)
• Activity Update (Oracle Field Service initiated)
• Event Details Update (Oracle Field Service initiated)
• Failed Equipment Update (Oracle Field Service initiated)
• Chat Notifications (Oracle Utilities Network Management System initiated)
• Resource Sync (Integration initiates from Oracle Field Service)
• Resource Create/Update/Resource Route (Oracle Field Service initiated)
• Pickup Work (Oracle Field Service initiated)
• Unrelated Pickup Work (OMA integration)*
• Damage Reports (OMA integration)*
• Switching Sheets (OMA integration)*

The details of this article pertain to the following versions:

• Oracle Integration Cloud (OIC) – Version 23.1.3.0.0 or above
• Oracle Utilities Network Management System - Version 2.6.0.0.2 or above
• Oracle Field Service Cloud – 23A or above

Details

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