Oracle Utilities Network Management System (NMS) Integration to Oracle Field Service (OFS)
(Doc ID 2803653.1)
Last updated on FEBRUARY 14, 2025
Applies to:
Oracle Utilities Network Management System - Version 2.6.0.2.0 and laterOracle Network Management for Utilities - DMS - Version 2.6.0.2.0 and later
Information in this document applies to any platform.
Purpose
Oracle Utilities Network Management System Integration to Oracle Field Service helps to manage fieldwork originated in Oracle Utilities Network Management System using Oracle Field Service. This pre-built integration represents significant business value for utilities that need to manage their field operations.
History:
- February 2025 - Updates for 24C
- January 2024 – Updates for 23C
- December 2022 - Updates for 22C
Scope
Oracle Utilities Network Management System Integration to Oracle Field Service supports the following business processes:
- Create/Update/Cancel activity (Oracle Utilities Network Management System initiated)
- Crew Composition Info (Oracle Utilities Network Management System initiated)
- Admin Sync (Integration initiates from Oracle Utilities Network Management System)
- Activity Update (Oracle Field Service initiated)
- Event Details Update (Oracle Field Service initiated)
- Failed Equipment Update (Oracle Field Service initiated)
- Chat Notifications (Integration initiates from Oracle Field Service)
- Resource Sync (Integration initiates from Oracle Field Service)
- Resource Create/Update/Resource Route (Oracle Field Service initiated)
The details of this article pertain to the following versions:
- Oracle Integration Cloud (OIC) – Version 24.10 or above
- Oracle Utilities Network Management System - Version 2.6.0.2.1 or above
- Oracle Field Service Cloud – 24C or above
Details
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In this Document
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Scope |
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