Oracle Utilities Network Management System (NMS) Integration to Oracle Field Service (OFS) (Doc ID 2803653.1)

Last updated on JANUARY 17, 2023

Applies to:

Purpose

Oracle Utilities Network Management System Integration to Oracle Field Service helps to manage fieldwork originated in Oracle Utilities Network Management System using Oracle Field Service.  This pre-built integration represents significant business value for utilities that need to manage their field operations.

Scope

Oracle Utilities Network Management System Integration to Oracle Field Service supports the following business processes:

• Create/Update/Cancel activity (Oracle Utilities Network Management System initiated)
• Admin Sync (Integration initiates from Oracle Utilities Network Management System)
• Activity Update (Oracle Field Service initiated)
• Event Details Update (Oracle Field Service initiated)
• Failed Equipment Update (Oracle Field Service initiated)
• Chat Notifications (Oracle Utilities Network Management System initiated)
• Resource Sync (Integration initiates from Oracle Field Service)
• Resource Create/Update/Resource Route (Oracle Field Service initiated)

The details of this article pertain to the following versions:

• Oracle Utilities Network Management System Integration to Oracle Field Service - Version 21C and later
• Oracle Integration Cloud (OIC) – Version 22.4.2.0.0 or above
• Oracle Utilities Network Management System - Version 2.5.0.2.2 and later
• Oracle Field Service Cloud – 22C and later

Details

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