Oracle Utilities Network Management System (NMS) Integration to Oracle Field Service (OFS) (Doc ID 2803653.1)

Last updated on JANUARY 25, 2024

Applies to:

Purpose

Oracle Utilities Network Management System Integration to Oracle Field Service helps to manage fieldwork originated in Oracle Utilities Network Management System using Oracle Field Service.  This pre-built integration represents significant business value for utilities that need to manage their field operations.

History:

• January 2024 – updates for 23C

Scope

Oracle Utilities Network Management System Integration to Oracle Field Service supports the following business processes:

• Create/Update/Cancel activity (Oracle Utilities Network Management System initiated)
• Admin Sync (Integration initiates from Oracle Utilities Network Management System)
• Activity Update (Oracle Field Service initiated)
• Event Details Update (Oracle Field Service initiated)
• Failed Equipment Update (Oracle Field Service initiated)
• Chat Notifications (Oracle Utilities Network Management System initiated)
• Resource Sync (Integration initiates from Oracle Field Service)
• Resource Create/Update/Resource Route (Oracle Field Service initiated)
• Pickup Work (Oracle Field Service initiated)
• Unrelated Pickup Work (OMA integration)*
• Damage Reports (OMA integration)*
• Switching Sheets (OMA integration)*

The details of this article pertain to the following versions:

• Oracle Integration Cloud (OIC) – Version 23.12 or above
• Oracle Utilities Network Management System - Version 2.6.0.0.2 or above
• Oracle Field Service Cloud – 23D or above

Details

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