Dashboard Information Blanks Out.
(Doc ID 2804245.1)
Last updated on SEPTEMBER 19, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 to 2.7.0.3.0 [Release 2.7]Information in this document applies to any platform.
Symptoms
On : 2.7.0.3.0 version, ENV - Environment
Dashboard information blanks out.
When a user navigates thru the gas/water SP context menu to view the SP/Meter installation page, the dashboard information blanks out by the system if there are multiple meter configuration records.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. THE INFORMATION IN THE DASHBOARD ZONE DISSAPEARS WHEN AN USER
NAVIGATES through SERVICE POINT CONTEXT MENU TO REVIEW SP/METER INSTALLATION PAGE.
2. ISSUE APPEARS TO OCCUR FOR SERVICE POINTS WITH SEVERAL METER
CONFIGURATIONS.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |