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Scheduler Patch To Replace OPTIONAL Activities With MANDATORY Activities When Schedule Is Full (Doc ID 2804351.1)

Last updated on SEPTEMBER 03, 2021

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.1.0 to 2.3.0.3.0 [Release 2.3]
Information in this document applies to any platform.

Goal

When a mandatory job is unscheduled for any reason (i.e. a new job or a shift it was scheduled to becomes unavailable) and all compatible shifts are full with a maximum number of stops (254) the expectation is that any optional stops on these shifts will be displaced to give room for mandatory stops.  This is not happening at the moment because the swap operation is only performed by shufflers on optional stops and is cost based
 

Solution

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