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P6 Hangs and No Data Displays After Clicking the Tracking Button in P6 Professional (Doc ID 2804361.1)

Last updated on MARCH 22, 2022

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 20.12.6.0 to 20.12.6.0 [Release 20.12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

After clicking the Tracking button the Tracking tab displays blank and the P6 Professional application freezes, requiring the user to end the P6 process via Task Manager.

EXPECTED BEHAVIOR

The Tracking view should load and display data within a few seconds.

  1. Launch P6 Pro and open a project.
  2. Click Enterprise > Tracking.
  3. Observe the reported behavior.

Changes

 

Cause

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