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Dragging Calls From Trouble Info Can Crash The System (Doc ID 2805691.1)

Last updated on OCTOBER 15, 2021

Applies to:

Oracle Utilities Network Management System - Version 2.5.0.1.0 to 2.5.0.1.0 [Release 2.5]
Oracle Network Management for Utilities - DMS - Version 2.4.0.1.0 to 2.4.0.1.0 [Release 2.4]
Information in this document applies to any platform.

Symptoms

On : 2.5.0.1.0 version, Web Workspace


Dragging one call created through "Create Predicted outage" on the viewer into another similar call crashes the system.
 
 

EXPECTED BEHAVIOR
-----------------------
System should not crash when doing this.

The issue can be reproduced at will with the following steps:
1. Navigate to a Non-outage event on viewer that has at lease one customer call and clue code visibile on the viewer
2. Select a near-by device and create a Non-outage event
3. From the non outage event, select the Phone icon (call symbol) and drag it to another non-outae event symbol on the viewer that has an existing customer call
4. NMS will go offline

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 Fix Description
 Migration
 Test
References


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