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EPS Page Takes a Long Time to Load. Sometimes Get "Unresponsive Page" Message (Doc ID 2806283.1)

Last updated on SEPTEMBER 27, 2021

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 19.12.13.0 to 19.12.13.0 [Release 19.12]
Primavera P6 Enterprise Project Portfolio Management - Version 20.12 to 20.12.2.0 [Release 20.12]
Information in this document applies to any platform.

Symptoms

It is taking longer for the EPS page to load.
  Previous timing = Max 25 seconds.
  Current timing = Between 30-40 seconds.

ERROR

It takes 40 seconds to receive the "Unresponsive Page" error message. This is intermittent.

Below error is seen repeatedly in the logs, which is actually causing the delay (as there are many errors getting generated, writing them to log file is taking some time)

java.lang.IllegalArgumentException: Invalid field UDF_XXXX for Projwbs
at com.primavera.bo.defs.StaticBusinessObjectDef.getFieldId(Unknown Source)
at com.primavera.bo.defs.DynamicBusinessObjectDef.getFieldId(Unknown Source)
at com.primavera.bo.base.client.BusinessObject.clearModifiedField(BusinessObject. java:394)
at com.primavera.rest.common.pmapp.grouping.project.ProjectsRollupHelper.setOneRollupValue(ProjectsRollupHelper.java:247)
at com.primavera.rest.common.pmapp.grouping.project.AbstractRollupHelper.rollupOneFieldRow(AbstractRollupHelper.java:616)
at com.primavera.rest.common.pmapp.grouping.project.AbstractRollupHelper.rollupOneRow( AbstractRollupHelper.java:577)
at com.primavera.rest.common.pmapp.grouping.project.AbstractRollupHelper.rollUpRow(AbstractRollupHelper.java:318)
at com.primavera.rest.common.pmapp.grouping.project.AbstractRollupHelper.doRollup(AbstractRollupHelper.java:261)
at com.primavera.rest.common.pmapp.grouping.project.AbstractRollupHelper.doRollup(AbstractRollupHelper.java:257)
at com.primavera.rest.common.pmapp.grouping.project.AbstractRollupHelper.doRollup(AbstractRollupHelper.java:257)
at com.primavera.rest.common.pmapp.grouping.project.AbstractRollupHelper.doRollup(AbstractRollupHelper.java:257)
at com.primavera.rest.common.pmapp.grouping.project.AbstractRollupHelper.doRollup(AbstractRollupHelper.java:257)
at com.primavera.rest.common.pmapp.grouping.project.AbstractRollupHelper.rollup(AbstractRollupHelper.java:160)
at com.primavera.rest.common.pmapp.grouping.project.ProjectLwfGroupingHelper.rollup(ProjectLwfGroupingHelper.java:564)
at com.primavera.rest.common.pmapp.grouping.project.ProjectLwfGroupingHelper.initRollup(ProjectLwfGroupingHelper.java:544)
at com.primavera.rest.common.pmapp.grouping.project.ProjectLwfGroupingHelper.groupAndRollup(ProjectLwfGroupingHelper.java:161)
at com.primavera.rest.service.projects.ProjectsServiceImpl.loadGridData(ProjectsServiceImpl.java:232)


STEPS

The issue can be reproduced at will with the following steps:
1. Login to P6Web
2. Open one small project.
3. Navigate between the EPS and Activities pages.
4. Observe the the page can take between 30-40 seconds to load.
5. Observe sometimes the "unresponsive page" message is received after 40 seconds.

Cause

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In this Document
Symptoms
Cause
Solution
References


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