Processed ICSR XML files from IN folder is not moving to Archive (Doc ID 2806518.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

Place one xml in SFTP/IN folder which is configured as per Report Destination IN folder path.

File is stuck in IN folder

Report is created in ICSR pending screen of Argus UI but XML file and corresponding .tmp file is no moved to Archive folder.

Observed below error in E2B Import Log file:

----------------------------------------------

13-Sep-2021 11:38:05 AM DEFAULT: System Error has occurred in E2BReceive.Main Fn. Process_Files function did not successfully process file name '\\XX.X.XXX.XX\ABCD-NON-PROD_GATEWAY\DEFAULT\R3\XMLIN\R3 File-20210811.xml'
13-Sep-2021 11:38:05 AM DEFAULT: ========== Finish Receive Process for file \\XX.X.XXX.XX\ABCD-NON-PROD_GATEWAY\DEFAULT\R3\XMLIN\R3 File-20210811.xml ==========
13-Sep-2021 11:38:05 AM DEFAULT: System Error has occurred in E2BReceive.Main Fn. Access to the path '\\XX.X.XXX.XX\ABCD-Non-Prod_gateway\Archive\R3 File-20210811.xml' is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
13-Sep-2021 11:38:05 AM: ========== Finish Receive Process ==========

Cause

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