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Backdated Cancellation Charges for Cycle Arrear Events (Doc ID 2806716.1)

Last updated on DECEMBER 03, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.22.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.22.0 version, Pricing

Charges applied during backdated cancellation.

Scenario:
Account created in Oct-2020 with above cycle arrear product/discount.

Billing day is 1st of month. So charging period was set as 1-Oct-20 to 1-Jan-21.

Run billing in Nov, Dec and Jan. Account got charged in Jan-21 bill. On 10th Jan,  cancel product/discount with effect from 01-Jan-21.

In this case, during cancellation, BRM is charging the customer for period 1-Jan-21 to 1-Apr-21. Ideally, it should not charge for this period at all, as we are cancelling effectively from 01-Jan-21.

Note: This issue persists only with cycle arrear events. Same test case works fine with monthly cycle forward events.

Cause

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In this Document
Symptoms
Cause
Solution
References


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