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Performance Issue On Discrepancy Report UI (Doc ID 2807045.1)

Last updated on SEPTEMBER 21, 2021

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.9.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.9.0.0.0, Performance Issue on Discrepancy Report UI

For discrepancy reports with a high number of report lines, the Discrepancy Report Search takes a long time.
Navigating to the report page itself, the Main info zone also takes a while to load and will eventually error out.

ERROR
-----------------------
Browser Error: Something went wrong while displaying the webpage
Error code: SBOX_FATAL_MEMORY_EXCEEDED

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go To Menu > Financial > Discrepancy Report > Search. Then supply the Discrepancy Report Id of the entry.
2. Page was unresponsive upon searching for the Discrepancy Report. Tick “Wait” if buttons are available.
3. Tick the Discrepancy Report Information. The page eventually goes into above error unable to display the result.

Note: The Discrepancy Report contains 20,148 Discrepancy Report Lines.

Cause

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In this Document
Symptoms
Cause
Solution
References


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