Off Cycle Bill Generator Creating Notification For Reads Which Do Not Need Correction (Doc ID 2807480.1)

Last updated on JUNE 03, 2024

Applies to:

Goal

On: 2.7.0.1.0 version, Installation, and Patching

ACTUAL BEHAVIOR
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Q1)Off-cycle Bill generator creating a notification for reads which do not need correction

When the Bill is generated on an estimated read for some X month and when an actual read is coming in for the same month which is actually higher than the estimated read, corrected read notification is created by the Off-cycle bill generator. These cases when Rebilled creates a Bill correction charge and are displayed on the next Bill. Describing the problem in steps:
1. Bill created and sent to the customer with estimated read for March.
2. Corrected read higher than estimated read came in for March after the billing cycle is closed.
3. Notification is created to rebill with corrected read via the Off-cycle Bill generator.
4. Original Bill is Rebilled to make corrections.
5. When the Bill is generated for April, it includes corrections made from the previous March Bill. But the usage sent to the Customer was estimated usage, and the Bill correction made would be for Corrected usage.


EXPECTED BEHAVIOR
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When a corrected read comes in which is actually higher than the previous read, the Off-cycle Bill generator should not be triggered as the new corrected read usage would be included in the next bill and charged accordingly.

Q2) On searching with an Account or Person Name from the Off-cycle Bill generator search page, the result table has the Bill column empty. Is there any way we can populate Bill-related info in that column?

Solution

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