My Oracle Support Banner

In OCI setup Batch Monitor Logs Not Visible From OFSAAI UI (Doc ID 2807932.1)

Last updated on SEPTEMBER 25, 2021

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 8.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

unable to view logs in batch monitor screen.

On : 8.1 and above version, Operations_OFSS

Environment type : OCI with SFTP enabled explicitly.

ACTUAL BEHAVIOR
---------------
In 'Batch Monitor' screen, click of 'View Log' under 'Task Details' grid, opens up a blank page.

EXPECTED BEHAVIOR
-----------------------
Click of 'View Log' under 'Task Details' in Batch Monitor screen should open up a new window on which task logs can be viewed.
 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Operations >> Batch Monitor >> Click on 'View Log'

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access logs from UI.

Changes

 This is after a fresh installation of 8.1.x platform and apps on a cloud environment.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.