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Questionnaire URL Redirected To FCCM Landing Page On IE (Doc ID 2808131.1)

Last updated on MAY 13, 2022

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

While opening the RFI questionnaire link in Internet Explorer after login, the system is not automatically redirecting their page to the questionnaire but to FCCM’s landing page.
This behavior is only being noticed on Internet Explorer and not on Chrome or MS Edge (Chromium).

Steps to Reproduce Problem:

1. Login to ECM application.
2. Open any case in Investigation Status.
3. Take Actin -> Send RFI
4. Logout from the application.
5. Copy the URL from mail by click on right click on Click Here)
6. Enter the URL in IE browser and check the issue.

Cause

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In this Document
Symptoms
Cause
Solution
References


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