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Wait For Measurement Cannot Prorate When Service Date Is Before Install Date (Doc ID 2810143.1)

Last updated on SEPTEMBER 29, 2021

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.7.0.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.7.0.3.0 version, Installation and Patching

ACTUAL BEHAVIOR
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Wait for Measurement Cannot Prorate when Service Date is before Install Date

The Enable Service Orchestrator is configured to "Prorate to Service Date" in its Find Measurement Criteria. This Option will lead to errors in the Wait for Measurement Activity lifecycle if an Enable Service Orchestrator completes an Activity that installs a meter.
If the Enable Service Orchestrator has a service date prior to the meter being installed, then the Wait for Measurement Activity that is created to prorate a read will not be able to transition past a wait error because it cannot derive a device. If the proper device is manually provided on the Wait for Measurement Activity, then it will error when trying to execute the completion event to prorate a read.
This behavior prevents the Wait for Measurement Activity from completing and in turn prevents the Enable Service Orchestrator from completing.

Cause

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In this Document
Symptoms
Cause
Solution
References


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