Group Certificate Policy Role Screen Reports 'GroupCustomerDcl Cannot Be Cast To Com.AdminServer.Pas.Dcl.ClientDclat' Message (Doc ID 2810155.1)

Last updated on SEPTEMBER 29, 2021

Applies to:

Symptoms

On : 11.3.0.1 version, General

The Group Customer is attached with the member policy as an owner, payor and/or beneficiary.
When ‘Go to Client’ option is clicked for the relevant role (owner, payor and/or beneficiary), instead of redirecting it to the Group Customer Screen,
the following exception is reported:

ERROR
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java.lang.RuntimeException: java.lang.ClassCastException: com.adminserver.pas.dcl.GroupCustomerDcl cannot be cast to com.adminserver.pas.dcl.ClientDclat com.adminserver.pas.uip.aspects.UipExtensibilityAspect.extendUipMethod(UipExtensibilityAspect.java:65)at com.adminserver.pas.uip.ClientPageToolbarTemplateUip.startProcessing(ClientPageToolbarTemplateUip.java:65)at com.oracle.pas.page.ClientPageToolbarTemplatePage.startProcessing(ClientPageToolbarTemplatePage.java:52)at com.oracle.pas.service.delegate.ClientServiceDelegate.getClientPageToolbarTemplatePage(ClientServiceDelegate.java:364)at com.oracle.pas.service.delegate.ClientServiceDelegate.getClientToolBarTemplate(ClientServiceDelegate.java:158)at com.oracle.pas.service.ClientService.getToolBar(ClientService.java:151)at


STEPS
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The issue can be reproduced at will with the following steps:
1. Created a Group Customer.
2. Added a Relationship with an individual Client.
3. Run Multi-Coverage Enrollment and create a Policy.
4. The Multi Coverage will create the Policy along with the Policy Roles.
5. Trying to redirect to the customer page using go to client feature from the hamburger menu.

Cause

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