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Case Details Are Not Present In The Email Link In Evidence Tab - ECM (Doc ID 2810944.1)

Last updated on OCTOBER 06, 2021

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Goal

Case Details are not present in the Email Link in Evidence Tab - ECM

Problem Description
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When an email is sent using the 'Send Email' functionality with the 'Include Case Details' option, the recipient receives the email with 'Case Details'.

However when you navigate into Case Summary -> Evidence Tab -> Email and Request for Information and select on the latest 'Send Email' hyperlink, the email pops open and The 'Case Details' are not visible in this pop up.
 

Solution

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In this Document
Goal
Solution
References


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