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Unable To View Usage On The Usage And Billing Tab Of The Customer 360 (Doc ID 2810956.1)

Last updated on NOVEMBER 08, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


We setup the Billing and Usage Master Configuration to have a Usage Values Drop Down that would show the Water Usage.
In the Customer 360 Portal Usage and Billing section, the Cost / Usage drop down is only showing Cost.
Is there a missing configuration that we need to setup to show this?


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