Filemgr Failed to Start with Error *** File Manager Initialization failed *** (Doc ID 2811011.1)

Last updated on APRIL 07, 2023

Applies to:

Symptoms

Adding attachments in Agile gives the error - The preferred file server : http://<dns_name>:8080/Filemgr/AttachmentServlet for user : <user_id> is down. Please contact the system administrator.
In filemgr log, the following error was found:

*** File Manager Initialization failed ***
Reason :Error downloading information from Agile.
Message :com.agile.webfs.components.common.RepositoryException: Unable to locate configuration for File Manager (URL :http://[hostname]:[port]/Filemgr/services/FileServer)
The failure could be attributed to:
1. The Application Server is currently Unavailable
2. File Manager is not configured correctly - [Admin] - [Server Settings] - [Locations] - [File Manager Entry] - [File Manager Internal Locator] must EXACTLY match the above-mentioned File Manager URL
3. File Manager Entry has been DISABLED or the setting is incorrectly specified

Steps to reproduce:

1. Start filemgr.
2. Try to download an attachment.

Changes

Cause

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