My Oracle Support Banner

Debit Adjustment Results in Reducing Balance Due Instead of Increasing (Doc ID 2811237.1)

Last updated on OCTOBER 01, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


On Billing Care version, that is Patch Set 1, it is seen that when performing debit adjustment, it results in reducing the balance that is due instead of increasing it.

Steps to reproduce:

  1. In Pricing Design Center, create a charge offer, account level, monthly cycle forward, say 100$
  2. In Pricing Design Center, create a bundle/package with above charge offer
  3. In Billing Care, create account with above Package, bill cycle is 2 June to 2 July, for example
  4. Go to billing date, 2 July, and run pin_bill_accts
  5. Bill is produced with due of 200$
  6. In Billing Care, open the account
  7. Click on Actions --> Accounts Receivables --> Adjust Currency Balance
  8. In the Adjustment field, provide a negative value, say -10, meaning debit adjustment, select 'Exclude taxes from adjustment', select a reason code in the drop down on the right, click 'Continue to manually allocate'
  9. Click on the 'Advanced view' icon to get a list of items --> select the item in the table --> the amount in the 'Allocate' column auto populates --> click Save button
  10. Go to 'Bills' section and select the bill --> see that the due has become 190$ --> expected is 210$
  11. Check the connection manager (cm) pinlog for the step 9:

    op_bill_item_transfer input flist
    # number of field entries allocated 20, used 4
    0 PIN_FLD_POID POID [0] /account 4140730 9
    0 PIN_FLD_ITEM_OBJ POID [0] /item/adjustment 4144168 0
    0 PIN_FLD_ITEMS ARRAY [0] allocated 20, used 2
    1 PIN_FLD_POID POID [0] /item/misc 4138938 0
    1 PIN_FLD_AMOUNT DECIMAL [0] -10 --------------------> see here
    0 PIN_FLD_PROGRAM_NAME STR [0] "Billing Care"

  12. See that:
    PIN_FLD_AMOUNT = -10


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.