My Oracle Support Banner

Algorithm Error Was Encountered In Case Page After CCB 2.8 Upgrade (Doc ID 2812233.1)

Last updated on OCTOBER 06, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.8.0.0.0 to 2.8.0.0.0 [Release 2.8]
Information in this document applies to any platform.

Symptoms

On : CCB 2.8.0.0.0 version, ENV - Environment

Algorithm Error was Encountered in Case page after CCB 2.8 Upgrade

ERROR:
-----------
C995010 - 685412-14698-1 2021-07-16 05:36:49,802 [[ACTIVE] ExecuteThread: '39' for queue: 'weblogic.kernel.Default (self-tuning)'] DEBUG (BasicExtractor) Found [Algorithm that determines open item bill unpaid amounts is missing.] as column [MESSAGE5_206_0_]

STEPS:
----------
1. Create case.


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.