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CS Request Entities Not Appearing In The Char Type Entities Dropdown (Doc ID 2812254.1)

Last updated on OCTOBER 05, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.8.0.0.0 to 2.8.0.0.0 [Release 2.8]
Information in this document applies to any platform.

Symptoms

On : 2.8.0.0.0 version

ACTUAL BEHAVIOR
---------------
CS Request entities not appearing in the char type entities dropdown

Unable to add the CS Request SA as a char entity on any char type as the CS Request SA is not appearing in the Char Entity dropdown on the char type page. Similarly,
Unable to ad other char entities like – CS Request - Account, CS Request Premise, CS Request CS Request Person.
These entities have respective char tables linked with their MO for e.g. C1_CS_REQ_SA_CHAR for the MO - Customer Service Request SA.

EXPECTED BEHAVIOR
-----------------------
CS Request entities should appear in the char type entities dropdown

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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