My Oracle Support Banner

Unable to Start the AutoVue Client Automatically When Using Chrome, User Needs to "Keep" the VueJNLPServlet.jnlp File Then Click on It in Order to Launch (Doc ID 2812619.1)

Last updated on OCTOBER 06, 2021

Applies to:

Oracle AutoVue 3D Professional Advanced - Version 21.0.2 and later
Oracle AutoVue Office - Version 21.0.2 and later
Oracle AutoVue 2D Professional - Version 21.0.2 and later
Oracle AutoVue Electro-Mechanical Professional - Version 21.0.2 and later
Oracle AutoVue EDA Professional - Version 21.0.2 and later
Information in this document applies to any platform.


When trying to open the AutoVue client from Chrome, the JNLP file is downloaded, but the user needs to click on the JNLP file in order to start the AutoVue client.

Expected Behavior:

This process should be done automatically with no user intervention.

Steps to reproduce:

  1. In Chrome, enter the URL for the AutoVue client "http://<machine_name>:<port>/Autovue/av_jnlp.html".
  2. Notice that there is a message on the bottom left corner stating: "This type of file can harm your computer. Do you want to keep VueJNLPServlet.jnlp anyway?"
  3. Click on Keep.
  4. Now click on the VueJNLPServlet.jnlp file to download.
  5. Notice that AutoVue client starts but only after performing the above steps. The goal is to have no user interaction.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.